This policy applies to orders placed with Tinane. The options available to you are shown at checkout. Where delivery is not offered, collection is the default.

1. Collection

Once your payment is received, we will email you the collection point and when to collect. Please make sure the contact details you give at checkout are correct so we can reach you.

Please collect within 15 business days of that email and bring your order confirmation. If you cannot collect in time, contact us to arrange another date.

If an order is not collected and no arrangement has been made, we may cancel it and refund you.

2. Delivery

Where delivery is offered and selected, we aim to deliver within a reasonable time of your order. Delivery times are estimates and may vary due to factors beyond our control, such as weather or unforeseen delays.

Any delivery fee is set by us and shown at checkout before you pay. It is added to your order total and is your responsibility.

If you are not available to receive a delivery, please contact us to arrange re-delivery or collection.

3. Made-to-order Items

Custom or made-to-order items take longer to prepare. We will let you know when your order is ready, and tell you promptly if there is any delay.

4. Contact Us

For any delivery or collection query — including a missed delivery or a damaged item — please contact us with your order number: