This policy applies to items bought from Tinane. It does not affect any mandatory rights you have as a consumer under the law where you live.

1. Returns

You may return an item within 30 days of receiving it for a refund, exchange or repair (where applicable), provided it is unused, undamaged and in its original packaging with any tags and labels, and you have proof of purchase (an order confirmation, receipt or order number).

Please include all accessories, parts and any free items that came with it. If something is missing, we may refuse the return or refund only the portion returned, as the law allows.

2. Faulty or Incorrect Items

If an item is defective, damaged on arrival, or not what you ordered, you may return it as required by consumer law. We will repair, replace or refund it as appropriate.

3. Items That Cannot Be Returned

Where they apply to what we sell, the following usually cannot be returned for hygiene, safety or licensing reasons: opened cosmetics, skincare and fragrances; pierced or body jewellery; sealed personal-grooming devices once opened; opened food or drink; custom-made or personalised items (unless faulty); and downloadable or activated digital goods.

4. How to Return an Item

Contact us with your order number, the item, and the reason for the return. We will confirm the return and send you instructions, including where to send it.

Pack the item securely in its original packaging with everything that came with it. Once we receive and inspect it, we will process an eligible refund to your original payment method, usually within 10 business days.

5. Contact Us

To start a return or refund, or for any question, please contact us: